We've released a number of new updates to our Credentials & Pass management tool!
For those Event Operations "Nerds" (particularly anyone who deals with Credentials or Passes) we thought you'd really appreciate these latest updates.
Special thanks to the talented credentials & box office staff who've given us feedback. We hear you. We take a lot of pride in listening to and learning from event professionals like yourself. We're excited for you to see the improvements we've made.
Updates include improvements to:
- Managing Requests & Approvals of Passes.
- Issuance & Check-In/Pick Up of Credentials
- Adding Prices to Passes & Collecting Payments on Paid Orders
Managing Requests & Approving Passes
(ie. Credentials, Parking, Comp Tickets, VIP Passes, etc...)
We’ve heard you wanted an even easier way to do the following:
• One place to search across all passes, regardless of approval or issuance state.
• Easier ways to see pass request summaries
• Quick ways to bulk approve all passes, or all meals
• Intuitive filters to see only personnel, or only guests, or all artist passes
• Ways to see and approve only specific pass types
• Bulk edit & quick editing functions
• Sending email confirmations & invoices out to guests & attendees
A New Credential Manager Hub for Approvals & Issuance
We've simplified how credential & box office staff can manage their passes. Now you have:
- One view that allows you to easily navigate between review & approval mode and issuance & check in mode.
- One unified search across it all - always find what you are looking for.
New Group Summaries & Attendee Breakdowns
Now you have one place to see pass & credential summaries across your groups, departments, and individual personnel & attendees.
Bonus: More intuitive ways to bulk review those requests.
Issuing Passes & On-Site Check-In
• A method to handle pre-pickup fulfillment & partial pickups onsite.
• The ability to attach & track unique barcodes & serial numbers to issued items
New! Handle Pre-Pickup Fulfillment & Partial Pickups On-Site
Want to process & pre-pack your orders prior to the rush of on-site check-in? No problem. Have instructions to give 2 of the 4 parking passes out to an approved pickup person on an order. Now we can handle that.
NEW! Scanning to Attach & Search Your Passes
Issuing passes with unique numbers or barcodes? Now you can scan or enter these codes when fulfilling orders for pickup.
Want to know who's truck is parked in the fire lane? Now you can quickly lookup their parking pass to determine who it was issued to.
Using RFID with one of our integration partners? We'll sync back the attached UID's here so you have one place to troubleshoot issues on-site.
Set Prices on Passes & Collect Payment On Approval
We understand there are a number of scenarios that require an initial allocation, request and approval process, prior to processing payment (i.e. Applications, Internal Ticket Requests, VIP Passes, Parking, etc.). There are so many scenarios, we thought we'd give our partners full flexibility to:
- Easily set prices and process payments on any pass & credential.
- Collect any order requests via public forms
- On approval, send beautiful invoices to collect payment in style
- Set customizable price tiers on any internal paid pass (ex. First 2 Friends & Family Tix are one price or free and any additional are another price.
- Add unique blocks of passes and price tiers to different forms. (Allows different groups to only see the passes and prices they should see).
- Start collecting paid, comp or any other request in minutes.
NEW! Collect Money on Paid Orders
Now you can process your back office requests & payments for credentials, comp tickets, donation tickets, & more - inside of Lennd. Collect requests - review & approve - and shoot off beautiful invoices and confirmation emails to get payment quickly & communicate efficiently. 
