📢 Lennd is looking for Customer Support Specialists & Sales Development Representatives! 📢
Are you looking for a exciting career move? Why not join the rising leader in the event management SAAS industry? Right now we are hiring those are eager to join and grow with the best and the brightest, helping organization ranging from the NFL to Rolling Loud put on the most epic events.
Take a brief look at the job descriptions below:
POSITION DESCRIPTION
The Customer Success Specialist is an energetic customer facing professional who will engage, retain and drive our customers’ understanding of our operations product (Lennd) and our virtual product (Fondi). The CSM is measured on customer satisfaction, the retention of our client base, product adoption, training effectiveness, and customers willingness to refer Lennd to their network of events. The ideal candidate is passionate about events and about event tech and about providing an exceptional experience for every customer they interact with.
RESPONSIBILITIES
-- Act as a trusted advisor, thought leader, and subject matter expert to customers in relation to the full suite of Lennd’s products.
-- Project Manage the full life cycle of each event client.
-- Onboard and educate customers about Lennd’s products
-- Develop and maintain a deep understanding of customers’ business drivers and operational goals, and steer our product to align with those initiatives.
-- Partner and work very closely with Sales to define and achieve customers’ success criteria, demonstrate ROI, ensure customer renewals and identify ways to increase revenue and product adoption per client.
-- Act as a liaison between internal teams to ensure customer needs are being met; coordinating amongst sales, marketing and product teams.
-- Implement regular webinars, highlighting different aspects of the Lennd platform.
-- Support Lennd’s product marketing efforts, where necessary.
-- Conduct regular customer interviews for case studies, marketing and product development.
KEY COMPETENCIES
-- A problem solving mindset.
-- Capability to communicate the product(s) and brand, clearly and effectively to customers and key stakeholders.
-- Ability to clearly communicate and synthesis customer details (needs, feedback, concerns, opportunities, etc.) internally to multiple departments (Sales, Product, Marketing, Design).
-- Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.
-- Ability to manage multiple projects with varying processes at once.
-- Ability to lead each event team to success.
-- Requires someone who can pro-actively and positively empower the client to work as independently as possible. You know when to go above and beyond for a client and when to empower them to do the work.
-- History of managing and leading multiple personality types through tight deadlines and training.
-- Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.
-- Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.
REQUIREMENTS: WHAT YOU BRING TO THE TABLE
-- Background in events management
-- Bachelor’s Degree or equivalent work experience
-- 1-2 years of event management experience.
-- Proven experience with the event operations software, event databases and/or ticketing and RFID software.
-- 1-2 years of B2B SaaS Software customer success, account management, project management, sales or consulting experience.
-- Technically savvy and skilled using hubspot, salesforce, project management tools, etc.
-- Occasional travel for in-person customer meetings.
-- Commitment to Lennd’s & Fondi's vision and goals.
-- Ability to work weekends to ensure the ultimate client experience.
-- Proven record of successfully being measured to retention and customer satisfaction goals is a plus.
-- A winning track record and get it done mentality
-- Entrepreneurial drive and work ethic.
WHY LENND
-- Be apart of building a next generation platform and high growth organization.
-- You’re excited about changing the way an entire industry operates.
-- Work with some of the most successful organizations in Music, Sports, Culinary, Non-Profits Media and Business.
-- Competitive salary, benefits and equity.
Sales Development Representative - ➡️ Apply Now !
POSITION DESCRIPTION
We are looking for an individual ready to kickstart or reinvigorate their career in sales. The ideal candidate will not be afraid to challenge themselves in a competitive market, with the confidence that they have the communication skills, mental fortitude, and analytical thinking necessary to succeed in an ever-changing industry. (Read: it will be challenging...but fun:)
Sales Development Representatives are the front line of the sales process. A successful Sales Development Representative, spends their days balancing cold calls, nurturing business relationships, and prioritizing their contacts that Lennd can provide the most value to. As a Sales Development Representative, you will be measured by your ability to strategically penetrate multiple departments within a prospect organization, build rapport with personalities within such, and make recommendations on how and with whom to pursue.
WHAT WE ARE LOOKING FOR IN YOU
- You are committed to a high standard of integrity and work ethic (you work hard, the right way, to find the prospects Lennd can provide value to)
- You have an appetite for learning! You’re keen on turning training and feedback into action and continuous proactive self-improvement
- You're persistent and persuasive, but first, an active listener and empathetic
- You're organized and can manage your own book of business without intervention. You hold yourself to a standard that allows for development to get you to the next level, rather than time spent on supervision for your daily requirements.
- You are ready and eager to hit your quota, and motivated to go beyond that for financial or promotional reward
WHAT YOU’LL ACCOMPLISH
- Use multiple channels and approaches to obtain a minimum of 50 outreach activities a day to event organizations
- Become an expert in event operations - asking insightful questions, overcoming objections and understanding your client’s needs will be critical to your success
- Use strategy and creativity to reach key decision makers within provided territory
- Facilitate qualifying calls and conduct ROI evaluations with high-level key decision makers
- Methodically qualify, build, and manage an accurate sales pipeline in CRM
- Accurately document and track all activities
- Consistently surpassing your monthly quotas through hard work, a proactive approach to growth and implementing feedback
- Thrive on change while remaining highly organized, optimistic, and coachable
WHAT YOU’LL BRING
- 1+ years of inside sales or relevant experience
- Experience selling software ticketing software and/or any event related software is especially valuable
- Proven passion and "experience (or interest) in event operations
- Excellent communication skills & dynamic telephone presence - "NO FEAR OF THE PHONES... OR NO's!
- Experience navigating through organizations to reach decision makers
- High level of emotional intelligence
- Positive attitude and a drive to win
- Technically savvy
- Experience using a CRM, preferably Salesforce or Hubspot
- Associates Degree or higher
PERKS
- Equity in a growing company - Everyone on our team is an owner
- Unlimited PTO
- Competitive Benefits
WHY LENND
- Be apart of building a next generation platform and high growth organization.
- You’re excited about changing the way an entire industry operates.
- Work with some of the most successful organizations in Music, Sports, Culinary, Media and Business.
- Competitive salary and unlimited earnings up-side.
- This is your chance to get ownership in an exciting company just before its growth phase.
- You love working with an experienced, talented team.
👉 Check out our most recent new hires! 👈
EQUAL OPPORTUNITY
LENND is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. LENND is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
COMPANY DESCRIPTION
LENND is a next generation event management platform that simplifies and centralizes the event operations process. We are the core platform event teams from the world of music, sports and business rely on to collect, store and manage their most critical operational information for their vendors, artists, sponsors, staff and contractors.
Some of our incredible clients include: Outside Lands Music Festival, Governors Ball, NFL, Life Is Beautiful, Farmers Insurance Open, Newport Folk Festival, Oktoberfest Brisbane, Ottawa Bluesfest and more.
Our team has over 30 years of experience in events and technology and backed by some of the most influential individuals and organizations in the event industry.
